Help Center

Frequently Asked
Questions

Everything you need to know about playing on brojl — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is here 24/7.

50+

Questions
Answered

24/7

Live Support
Available

<3h

Average Email
Response Time

21+

Age Requirement
Philippines

Categories
Getting Started Account & Login Deposits Withdrawals Games Bonuses & Promos Security & KYC Responsible Gaming Technical Support
All Account Payments Games Bonuses Safety
Getting Started on brojl

Creating a brojl account is quick and straightforward. Head to the brojl website and click the Register button. You will be asked to provide your full name, email address, mobile number, and a secure password. You must confirm that you are at least 21 years of age — this is a strict requirement under Philippine gaming regulations. Once your basic details are submitted, you will receive a verification email or SMS to confirm your account. After that, you can log in and start exploring the platform. Full KYC verification is required before your first withdrawal.

Yes — brojl is built specifically for Filipino players. The platform supports Philippine Peso (₱), accepts local payment methods like GCash, PayMaya, BPI, BDO, and Metrobank, and offers 24/7 customer support in English with a Filipino-friendly tone. Players from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines are welcome, provided they meet the 21+ age requirement.

The minimum age to register and play on brojl is 21 years old. This is not just a platform rule — it is mandated by Philippine gaming regulations. All players are required to verify their age through KYC (Know Your Customer) before withdrawals are processed. Any account found to belong to a person under 21 will be immediately suspended and permanently closed. If you are a parent or guardian concerned about underage access, please contact us at [email protected] right away.

No. Each player is allowed only one account on brojl. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have forgotten your login details, use the Forgot Password feature on the brojl Login page to recover access to your existing account.
Account & Login

Go to the brojl Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you do not receive the email within a few minutes, contact our support team at [email protected].

Log in to your brojl account and go to Account Settings → Personal Details. You can update your mobile number, email address, and communication preferences there. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to prevent fraud. If there is a genuine error in your verified details, contact support with supporting documentation.

Accounts may be suspended for several reasons, including: pending KYC verification, suspected fraudulent activity, a self-exclusion request, or a violation of our Terms & Conditions. If your account has been locked unexpectedly, please contact our support team at [email protected] with your registered email address and we will investigate promptly. Do not attempt to create a new account while your existing one is under review.

If you wish to close your account, please contact our support team at [email protected]. Before closure, any remaining balance will be withdrawn to your verified payment method. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion tools instead — they offer a structured break without permanently losing your account history.
Deposits

brojl supports a wide range of Philippine payment methods, including:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
All deposits are processed in Philippine Peso (₱). No foreign currency conversion fees apply for local payment methods.

GCash and PayMaya deposits are instant — your balance updates in real time as soon as the transaction is confirmed. Online bank transfers (BPI, BDO, Metrobank) typically reflect within 5 to 15 minutes during banking hours. Over-the-counter deposits may take up to 30 minutes to process. If your deposit has not reflected after the expected time, contact support with your transaction reference number.

The minimum deposit on brojl is ₱100. Maximum deposit limits vary by payment method and account verification level. Fully KYC-verified accounts enjoy higher deposit limits. You can also set your own personal deposit limits through the Responsible Gaming tools in your account settings — a great way to stay in control of your spending.
Withdrawals

Go to Account → Withdraw, select your preferred payment method, enter the amount, and confirm. Withdrawals are sent to the same payment method you used to deposit (for security purposes). Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Processing times depend on your chosen method:
  • GCash / PayMaya: 1–3 business hours
  • BPI / BDO / Metrobank: 1–2 business days
  • Other bank transfers: Up to 3 business days
Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You will receive an SMS or email notification once your withdrawal has been processed.

Common reasons for a pending or rejected withdrawal include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your account name and your payment account name, or a flagged security review. Check your email for a notification from brojl explaining the reason. If you need clarification, contact support at [email protected] with your withdrawal reference number.
Games on brojl

brojl offers a diverse lineup of games designed for Filipino players:
  • PP Live: Premium live dealer tables powered by Pragmatic Play — baccarat, roulette, blackjack, and more with real dealers streaming in HD;
  • Color Game: The classic Filipino perya favorite, now available online with live hosts and fast rounds;
  • Bingo: Multiple bingo variants with chat features and community jackpots;
  • Slots: Hundreds of slot titles from top providers, including progressive jackpots;
  • brojl Casino: The full live casino experience with exclusive tables and VIP rooms.

Selected slot titles on brojl offer a demo / free play mode that lets you try the game mechanics without risking real money. Live dealer games (PP Live, Color Game, Bingo) require a real-money bet to participate, as they involve live hosts and real-time gameplay. Demo mode is a great way to get familiar with a slot's features and bonus rounds before committing your ₱.

Yes. All games on brojl use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios, with no pre-determined results. brojl is committed to transparent gaming — the Return to Player (RTP) percentage for each slot is displayed in the game information panel.
Bonuses & Promotions

brojl regularly offers promotions for both new and existing players, including welcome deposit bonuses, free spins on selected slots, cashback offers, and reload bonuses. Promotions are updated frequently — check the Promotions section of the platform after logging in for the latest offers. All bonuses are subject to wagering requirements, which are clearly stated in the individual promotion terms.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before you can withdraw the bonus winnings. Always read the specific terms of each promotion carefully.

Yes. You can opt out of all promotional communications at any time through Account Settings → Notifications → Promotional Opt-Out. This is also available as part of brojl's Responsible Gaming tools — opting out of promotions is recommended for players who are trying to reduce their gambling activity or take a break.
Security & KYC Verification

KYC stands for Know Your Customer. It is a standard identity verification process required by financial regulations and gaming compliance rules. brojl requires KYC to confirm your identity, verify that you are 21 or older, prevent fraud and money laundering, and ensure that winnings are paid to the correct person. KYC is a one-time process — once verified, you will not need to repeat it unless your details change significantly.

You will need to submit one valid Philippine government-issued ID. Accepted documents include:
  • PhilSys National ID
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / GSIS ID
  • Voter's ID
  • PRC ID
A clear photo or scan of the front and back of your ID is required. Blurry, cropped, or expired IDs will not be accepted. Processing typically takes 1 to 2 business days.

Absolutely. brojl uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information and KYC documents are stored securely and are never sold to third parties. For full details on how we handle your data, please read our Privacy Policy.
Responsible Gaming

brojl provides a full suite of free responsible gaming tools accessible from your account settings:
  • Deposit Limits — daily, weekly, or monthly caps on how much you can deposit;
  • Loss Limits — automatic session end when your losses reach a set amount;
  • Session Time Limits — automatic logout after a set play duration;
  • Cool-Off Periods — 24-hour, 7-day, or 30-day account pauses;
  • Self-Exclusion — temporary (1–12 months) or permanent account closure.
Learn more on our Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period. Alternatively, email [email protected] and our team will process your self-exclusion request within 24 hours. Once active, self-exclusion cannot be reversed during the chosen period. This is the strongest player protection tool we offer and is recommended for anyone who feels they have lost control of their gambling.

brojl participates in PAGCOR's national self-exclusion registry. A self-exclusion through PAGCOR will also apply to your brojl account.

If you or someone you know needs help, the following resources are available in the Philippines:
  • PAGCOR Responsible Gaming Program — contact PAGCOR directly for guidance and national self-exclusion;
  • National Center for Mental Health (NCMH) — crisis hotline and behavioral addiction support;
  • Gamblers Anonymous Philippines — peer support meetings in Metro Manila, Cebu, and Davao;
  • Barangay Health Centers — free referrals to mental health and addiction services nationwide.
You can also reach brojl's support team 24/7 at [email protected]. We are here to help, not to judge.
Technical Support

brojl is fully optimized for mobile and desktop. It works on all modern browsers including Chrome, Safari, Firefox, and Edge. For the best experience on mobile, use the latest version of Chrome on Android or Safari on iOS. No app download is required — the platform runs directly in your browser. If you experience display issues, try clearing your browser cache or switching to a different browser.

If a game disconnects mid-round due to a technical issue, brojl's system automatically records the state of the game at the point of disconnection. When you reconnect, the round will either be completed based on the recorded outcome or your bet will be returned — depending on the game type and the stage at which the disconnection occurred. If you believe a bet was lost unfairly due to a technical error, contact support with the game name, date, time, and approximate bet amount.

You can reach the brojl support team through:
  • Live Chat: Available 24/7 directly on the platform — the fastest way to get help;
  • Email: [email protected] — responses within 3 hours on average.
When contacting support, please include your registered email address and a clear description of the issue to help us resolve it faster.

Why Filipino Players Choose brojl

Six things that make the brojl experience stand out for players across the Philippines

Instant GCash Payouts

Withdraw your winnings to GCash or PayMaya in as little as 1 hour. No long waits, no complicated processes — just fast, reliable payouts in Philippine Peso.

Mobile-First Design

brojl is built for your smartphone. Play Color Game, Bingo, Slots, and live casino from anywhere in the Philippines — no app download needed, just open your browser.

24/7 Filipino Support

Our support team understands Filipino players. Available around the clock via live chat and email, they speak your language and know the local context — from GCash issues to game queries.

Secure & Verified

SSL encryption, KYC verification, and strict 21+ age enforcement keep the brojl platform safe for everyone. Your data and funds are protected at every step.

Games Filipinos Love

From the classic Color Game and community Bingo to premium PP Live tables and hundreds of slots — brojl's game library is curated with Filipino tastes in mind.

Responsible Gaming First

Deposit limits, session timers, cool-off periods, and self-exclusion tools are all built in and free to use. brojl is committed to keeping gaming fun and within your control.

Still Have Questions?

Our support team is ready to help you — any time of day, any day of the week.

Live Chat

The fastest way to get help. Connect with a real support agent in seconds — available 24 hours a day, 7 days a week, including Philippine holidays.

Log In to Chat
Email Support

Send us a detailed message and we will get back to you within 3 hours on average. Ideal for account issues, KYC queries, and withdrawal concerns.

Ready to Play?

Jump Into the Action at brojl

Now that your questions are answered, it is time to experience brojl for yourself. Sign in to your account and explore PP Live, Color Game, Bingo, Slots, and the full live casino — all optimized for Filipino players with fast GCash payouts and 24/7 support.

Sign In to brojl Responsible Gaming
21+ only. Gambling involves financial risk. Please play within your means.